faq - culturel

Comment ça fonctionne ?

Trouvez un de nos site de vacances qui vous intéresse, réservez, et vous recevrez un code de réservation. Nous entrerons en contact avec vous afin de répondre à toutes les questions que vous pourriez avoir, ainsi que pour discuter des détails liés à votre séjour. Si vous êtes satisfait(e) et toujours intéressé(e) par la réservation, nous confirmerons et procéderons à la réservation.

Comment puis-je apporter des modifications à ma réservation ?

Actuellement, vous devez nous contacter en utilisant le formulaire de contact ou par courriel pour le faire.

Pourquoi ai-je besoin d'un abonnement ?

L'abonnement est utilisé pour couvrir les coûts de maintenance du personnel de la propriété et des équipements associés à votre réservation. Cela nous permet également de maintenir les coûts de réservation à des tarifs abordables pour tous et de garantir une communauté prospère de voyageurs partageant des intérêts communs.

How do I create an account?

Do I need an account to browse properties?

Can I use my family profile when booking?

How do I update my account information?

What information do I need to provide when registering?

What are membership tiers and how do they work?

What's the difference between Free and Basic tier?

How do I upgrade my membership tier?

What services are available to Free tier members?

Can I see what tier I'm currently on?

What happens if my membership expires?

Do membership tiers affect property booking prices?

How do I make a reservation?

Can I book multiple rooms at once?

What is a "Whole Property" booking?

How far in advance can I book?

Can I modify my booking after it's confirmed?

How do I view my bookings?

What happens if a property is unavailable for my dates?

Can I book for someone else?

What types of services are available?

How do I add services to my booking?

Can I add services after I've already made a booking?

What are "Concierge Exclusive" services?

How are service prices calculated?

Can I remove services from my booking?

What are platform services vs. property services?

Are services available on all days?

What payment methods are accepted?

When do I need to pay for my booking?

How do I submit payment details?

Can I see a breakdown of my booking costs?

What currency are prices displayed in?

Are there discounts available?

How do I know if I'm getting the best price?

What happens if I don't complete payment?

Can I get a refund if I cancel?

How do I search for properties?

What information is shown for each property?

What's the difference between booking a room vs. whole property?

How do I know if a property is available?

What amenities are included with properties?

Can I see photos of the property before booking?

What does "Max Occupancy" mean?

How do I specify the number of guests?

Do infants count toward room capacity?

Can I add more guests after booking?

What if I exceed the maximum occupancy?

Can I use my family profile for guest information?

How do I cancel my booking?

Can I modify my booking dates?

What's the cancellation policy?

Can I add or remove rooms from my booking?

What happens if I need to cancel due to an emergency?

I'm having trouble logging in. What should I do?

The website isn't loading properly. What can I do?

How do I change my password?

I didn't receive my booking confirmation email. What should I do?

How do I contact customer support?

Is my personal information secure?

Can I use the website on my mobile device?

What browsers are supported?

How do I leave a review?

Can I save properties to a wishlist?

How do I report an issue with a property or service?

Are there any age restrictions for booking?

Can I book properties for business purposes?

What languages are supported?

Foire aux questions